Customer Service Excellence Program

This program is a fun, upbeat, practical and interactive learning session that is geared towards motivating the participants, giving them the training and confidence they need to make a positive impression with every customer they encounter.

• Understanding the power one has in creating an impressive & lasting impression and learning the elements involved
• Focusing on “self” i.e. what is your role? What kind of attributes should you and your employees have? 
• Learn proven tactics on how to say “NO” tactfully but yet still get the deal
• Going beyond product and price – creating business values
• Understanding the different personalities of customers and how to tailor suit solutions effectively
• To identify an action plan for the company to improve the quality of service your customers receive from you and your employees
• Realizing the need to work effectively, professionally and fruitfully together to achieve a win-win situation