Customer Service Excellence Program

Program Overview

This program is a fun, upbeat, practical and interactive learning session that is geared towards motivating the participants, giving them the training and confidence they need to make a positive impression with every customer they encounter.

Objective(s)

  • Understanding the power one has in creating an impressive & lasting impression and learning the elements involved
  • Focusing on “self” i.e. what is your role? What kind of attributes should you and your employees have? 
  • Learn proven tactics on how to say “NO” tactfully but yet still get the deal
  • Going beyond product and price – creating business values
  • Understanding the different personalities of customers and how to tailor suit solutions effectively
  • To identify an action plan for the company to improve the quality of service your customers receive from you and your employees
  • Realizing the need to work effectively, professionally and fruitfully together to achieve a win-win situation

Reaching Us

3E Training & Education Sdn Bhd
31F-2, Kelana Mall, Jalan SS6/12
Kelana Jaya, 47301 Petaling Jaya
Selangor, MALAYSIA

Phone: +603 78065570
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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No Refunds. Payments referred to herein shall not be refundable under any circumstances.


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