Customer Service Excellence Program

Program Overview

This program is a fun, upbeat, practical and interactive learning session that is geared towards motivating the participants, giving them the training and confidence they need to make a positive impression with every customer they encounter.


  • Understanding the power one has in creating an impressive & lasting impression and learning the elements involved
  • Focusing on “self” i.e. what is your role? What kind of attributes should you and your employees have? 
  • Learn proven tactics on how to say “NO” tactfully but yet still get the deal
  • Going beyond product and price – creating business values
  • Understanding the different personalities of customers and how to tailor suit solutions effectively
  • To identify an action plan for the company to improve the quality of service your customers receive from you and your employees
  • Realizing the need to work effectively, professionally and fruitfully together to achieve a win-win situation

Reaching Us

3E Training & Education Sdn Bhd
31F-2, Kelana Mall, Jalan SS6/12
Kelana Jaya, 47301 Petaling Jaya
Selangor, MALAYSIA

Phone: +603 78065570
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Follow Us

No Refunds. Payments referred to herein shall not be refundable under any circumstances.

Copyright © 2014 - 2021 - 3e Training & Education Sdn Bhd