To pass on to the participant’s concrete knowledge, facts and opinions, which will allow them to understand and deal with the difficult people they are faced with, better. This will be achieved by understanding how communication plays an important role and anticipating how the difficult person would react and behave whilst staying focused on how to achieve the desired results and goals.
Who are these difficult people?
Understand the reason why people are difficult and strategies for handling each type.
The Role of Communication
Focus is on communication and behaviour in order to ensure that the participants understand why others perceive things differently, thus setting up a model for positive communication, group ethics and norms.
Putting your management skills to task
To apply various management techniques and styles to convert negative to positive results.
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