Telephone Techniques Training

“We just don’t give advice but we drive results”

While telephone enquiries provide sales opportunities, one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere.

Benefits of the program. Practical application of techniques aimed at enhancing telephone handling. Participants will learn the importance of effective telephone handling and its impact to their organization, and how they could communicate more professionally and effectively over the phone.

Who will benefit from this program – All employees that come in contact with a customer call. For example: Secretaries, Telemarketers, Customer Service Executives, Administrators, Receptionists, Call Center Operators etc…